LOG Industries stands behind the quality of every product we manufacture. Our warranty policy is designed to give you confidence and peace of mind with every purchase.
Warranty Coverage
All LOG Industries products are covered by a 1-year warranty from the date of purchase. This warranty covers:
- Manufacturing defects in materials or workmanship
- Component failures under normal operating conditions
- Electrical faults not caused by external factors
Products Covered
- Automatic Water Level Controllers (Tank Mate range)
- Home appliances manufactured by LOG Industries
- Sensor taps and sensor locks
- Automatic hand sanitizer machines
- Hydraulic door closure floor spring systems
Warranty duration may vary for specific products. Please check the product page or packaging for product-specific warranty details.
What Is Not Covered
The warranty does not cover:
- Damage caused by incorrect installation or use by unqualified personnel
- Physical damage, cracks, or breakage due to mishandling or accidents
- Damage caused by power fluctuations, voltage surges, or improper power supply
- Damage due to water ingress, flooding, or use in inappropriate environments
- Normal wear and tear of consumable parts
- Products that have been opened, modified, or repaired by unauthorised persons
- Damage caused by use outside the product’s specified operating conditions
How to Make a Warranty Claim
- Step 1: Contact us at industrieslog@gmail.com or +91 9910252540
- Step 2: Provide your order number, purchase date, and a description of the issue
- Step 3: Share photographs or a short video showing the defect or malfunction
- Step 4: Our team will assess the claim within 3 to 5 business days
- Step 5: If the claim is approved, we will arrange repair, replacement, or refund at our discretion
Warranty Claim Shipping
- If the product needs to be sent to us for inspection, shipping costs to LOG Industries are to be borne by the customer
- Return shipping of repaired or replaced products will be covered by LOG Industries
Warranty Repair or Replacement
At our discretion, we may repair the defective product, replace it with an identical or equivalent product, or issue a refund. The warranty period of a replacement product runs from the original date of purchase, not the replacement date.
Proof of Purchase
A valid proof of purchase (order confirmation, invoice, or receipt) is required for all warranty claims. We recommend keeping your invoice safe for the duration of the warranty period.
For fastest warranty support, WhatsApp us at +91 9910252540 with your order details and a photo or video of the issue.
LOG Industries · Warranty Policy · logindustries.com · +91 9910252540